Social Work
Date Updated: 23 Feb 2024



Regional Emergency Social Work - Out of Hours

Description

To provide a high quality, professional emergency social work service to individuals and families and their carers across Northern Ireland, who require an emergency referral to social services, homelessness services (NIHE) or to the Social Security Agency outside normal working hours.

Referral Criteria

The Regional Emergency Social Work Service is not an extension of the full range of services available during the working day; it is specifically for situations which are of an emergency nature, including undertaking the Trusts‟ statutory responsibilities under mental health, child care and welfare legislation. The Regional Emergency Social Work Service will respond if someone's safety and/or welfare is at serious risk and the situation cannot wait until 9.00am on the next working day for assistance and/ or support.

Service Access

The following list of referrers can access this service by calling the telephone number during the access times listed:

  • GP
  • Trust Consultant
  • Health Care Professionals

Access Times

Monday - Friday:

5:00pm - 9:00am

Saturday/Sunday/Public Holidays:

24 Hours a Day 


Telephone

Regional Emergency Social Work Service:

0800 197 9995

(Administration staff):

028 9504 8500 (9.00am - 5.00pm)

Alternatively Email:

resws1@belfasttrust.hscni.net


Location
Trustwide

Response
Immediate access to Social Worker